Review playground

Standard headers include Content-Type, X-Hic-Event-Id, X-Hic-Timestamp, and an HMAC X-Hic-Signature. A configured fixed authentication header is included as well.

{
  "api_version": "v1",
  "schema_version": "review.v1",
  "callback_version": "callback.v1",
  "event_id": "54f54df3-9823-44c6-aef8-02a816941d17",
  "type": "review.resolved",
  "review_id": "d835e7dc-1f8f-4a75-a57b-0f2bd5826a1f",
  "external_id": "ticket-1842",
  "project_key": "your-project-key",
  "metadata": {
    "ticket_id": "ticket-1842",
    "customer_id": "cus_9281"
  },
  "review": {
    "schema_version": "review.v1",
    "workflow_revision": 1,
    "title": "Approve customer reply",
    "summary": "A billing response is ready to send to Maya.",
    "details_markdown": "**Customer context:** Maya was charged twice for the same subscription renewal.",
    "priority": "high",
    "risk": "medium",
    "expires_at": null,
    "agent": {
      "name": "Support agent",
      "workflow": "Billing escalation",
      "tags": [
        "support",
        "billing"
      ]
    },
    "metadata": {
      "ticket_id": "ticket-1842",
      "customer_id": "cus_9281"
    },
    "fields": [
      {
        "key": "subject",
        "label": "Subject",
        "description": "This becomes the subject line sent to the customer.",
        "required": true,
        "type": "text",
        "maxLength": 120
      },
      {
        "key": "reply",
        "label": "Reply",
        "description": "Edit the response before approval.",
        "required": true,
        "type": "textarea"
      },
      {
        "key": "tone",
        "label": "Tone",
        "description": "Choose the voice the final reply should use.",
        "required": true,
        "type": "select",
        "options": [
          {
            "label": "Warm",
            "value": "warm"
          },
          {
            "label": "Direct",
            "value": "direct"
          },
          {
            "label": "Formal",
            "value": "formal"
          }
        ]
      }
    ],
    "initial_values": {
      "subject": "Your duplicate charge has been refunded",
      "reply": "Hi Maya,\n\nI’m sorry about the duplicate charge. I’ve issued a refund of $49.00, which should appear within 5–7 business days.\n\nBest,\nSupport",
      "tone": "warm"
    },
    "attachments": []
  },
  "outcome": "approved",
  "original_values": {
    "subject": "Your duplicate charge has been refunded",
    "reply": "Hi Maya,\n\nI’m sorry about the duplicate charge. I’ve issued a refund of $49.00, which should appear within 5–7 business days.\n\nBest,\nSupport",
    "tone": "warm"
  },
  "final_values": {
    "subject": "Your duplicate charge has been refunded",
    "reply": "Hi Maya,\n\nI’m sorry about the duplicate charge. I’ve issued a refund of $49.00, which should appear within 5–7 business days.\n\nBest,\nSupport",
    "tone": "warm"
  },
  "output": {
    "subject": "Your duplicate charge has been refunded",
    "reply": "Hi Maya,\n\nI’m sorry about the duplicate charge. I’ve issued a refund of $49.00, which should appear within 5–7 business days.\n\nBest,\nSupport",
    "tone": "warm"
  },
  "changes": [],
  "rejection_reasons": [],
  "note": "",
  "decided_at": "2026-07-25T10:35:00.000Z",
  "delivered_at": null
}